Frequently Asked Questions

Yes! Madrid Talk is 100% free for core features. You can video chat, send text messages, use gender filters, and connect with unlimited strangers without paying anything. We may offer optional premium features in the future, but the essential chat functionality will always remain free.

No registration is required. Simply visit madrid-talk.site, click "Join Now," allow camera/microphone access, and you're ready to chat. Your privacy is preserved—no personal information is collected during sign-up.

We take safety seriously: AI moderation scans chats 24/7, human moderators review flagged content, one-click reporting is available in every chat, gender filters let you control who you meet, and violators are permanently banned. We also use end-to-end encryption and never store your video chats.

Yes. Madrid Talk offers gender filters allowing you to chat with men, women, or everyone. You can change your preference anytime. While chats are random, filtering helps you connect with people you're comfortable with.

No. Video and audio streams are peer-to-peer and are never recorded or stored on our servers. Chats are not saved. Once a conversation ends, the data is gone—only minimal anonymized metadata may be retained temporarily for security and analytics.

Use the "Report" button immediately during the chat. Our moderation team reviews reports within hours and takes appropriate action—typically immediate bans. You can also skip to a new partner and block the user. For serious concerns, email [email protected].

No download required. Madrid Talk works directly in your web browser on desktop and mobile. Just ensure your browser supports WebRTC (most modern browsers do). No installation, no updates—just instant access.

Users must be 18 or older. We do not knowingly permit minors to use the platform. Age verification is not enforced technically, but we expect compliance with our Terms of Service. Underage users will be banned if discovered.

Yes! Madrid Talk is fully responsive and works on iOS and Android devices through your mobile browser. No separate app is needed—just visit the site and chat on the go.

Use good lighting, ensure a stable internet connection, wear headphones to reduce echo, be respectful and open-minded, use the "Next" button freely if a chat isn't clicking, and enable your camera for more engaging conversations. Check our blog for detailed tips.

First, refresh the page and ensure your browser has camera/microphone permissions. Try switching browsers (Chrome/Firefox recommended). Check your internet connection. If problems persist, contact [email protected] with details about your device and the issue.